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Talk to a real human.

Questions about a product, delivery or an order? Send us the details and our support team will point you in the right direction.

Email support

Email hello@petplayworks.com with your name and, if you have one, your order number. Please never include card details or banking information.

Our normal support hours are Monday to Friday. We aim to respond within two business days, excluding UK public holidays.

For delivery questions, include the order number and delivery postcode.
For a damaged or incorrect item, include clear photos of the product and packaging.
For product guidance, tell us whether you are shopping for a dog, cat or both.

Pet Play Works is a customer-facing trading brand operated by Solvra Global, a business registered in the United Kingdom.

Still need a hand?

Send us your question and include an order number when it relates to a purchase.