Your information deserves care.

Information we use

• Contact, delivery and account information you provide.
• Order, payment-status, refund and customer-service records.
• Device, browser and site-interaction information, subject to your cookie choice.
• Fraud-prevention, security and legal-compliance information.

Why we use it

We use information to provide the store, process and deliver orders, communicate with customers, prevent fraud, meet legal obligations and improve the experience. Marketing email is sent only where we have an appropriate permission or lawful basis, and every marketing message should include an unsubscribe option.

Service providers and international processing

Information can be processed by commerce, payment, hosting, analytics, customer-service and fulfilment providers. Shopify and the payment provider process checkout information under their own privacy terms. Fulfilment partners receive only the order information needed to ship and support the relevant product.

Because we serve customers internationally, information may be processed outside the country where it was collected. We require appropriate contractual and security safeguards where applicable.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain uses of personal information. You can also reopen Cookie choices from the footer. Contact hello@petplayworks.com with a privacy request; we may need to verify your identity first.

Retention and security

We retain information only for as long as reasonably needed for the purposes above, including tax, accounting, dispute and fraud-prevention requirements. No service can promise absolute security, but we use reputable providers and access controls designed for the sensitivity of the information.