Clear delivery, without the guessing.

Processing and delivery

Orders normally require 1–3 business days for processing. The estimated delivery window shown on the product page or at checkout applies after dispatch and can vary by item and destination.

Our launch sourcing standard targets tracked delivery within 7–12 business days after dispatch. A product-specific estimate shown at checkout takes precedence.

Separate parcels

Items can be fulfilled by different approved partners, so one order may arrive in more than one parcel. When this happens, each parcel should receive its own tracking update and you are not charged additional shipping beyond the amount accepted at checkout.

Tracking and delays

• Tracking is emailed after the fulfilment partner dispatches the parcel.
• Carrier scans can take up to 72 hours to appear after dispatch.
• Weather, customs, peak periods and incorrect addresses can cause delays outside our direct control.
• Contact hello@petplayworks.com if tracking has not updated for seven consecutive days.

Addresses and import charges

Customers are responsible for entering a complete, accurate delivery address. Any import duty or tax shown at checkout forms part of the order total; unexpected carrier or customs requests should be verified with us before payment.